2 Replies Latest reply on Jan 16, 2020 3:18 AM by Supriya Ashtekar

    create a  rule to close ticket  in 6 days if no update received to support team

    Divya Karri
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      Hi,

       

      I had a requirement to create a  rule to close ticket  in 6 days if no update received to support team.

      As, i am new to remedy .please guide how to create business rules.where to find business rules in remedy tool.

       

      Regards,

      K.Divya.