We have installed 12.9 in our environment and have configured remote control on un-managed(agentless) device for taking remote control session. However facing issues below.
1. Able to see remote session from host machine but not able to gain control of remote machine.
2. not able to send/share any information from host to remote machine and vice versa, seems clipboard management is not working, clipboard send/receive option is visible but text is not getting transferred from host to remote machine and vice versa.