6 Replies Latest reply on Jan 15, 2020 8:20 AM by Ingrid Ussa

    Could I create many users at the same time in Remedy SSO for Truesight?

    Ingrid Ussa
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      Is it possible to create with a template, or something like that, many users in Remedy SSO?

       

      Thanks a lot.

        • 1. Re: Could I create many users at the same time in Remedy SSO for Truesight?
          Marie Johnson

          SSO  is an authentication tool, not a tool that automates creation of users.  Can you please provide a detailed case or story to explain what you are trying to accomplish?

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          • 2. Re: Could I create many users at the same time in Remedy SSO for Truesight?
            Ingrid Ussa

            Thanks @Marie for the answer.

             

            We are implementing all the TSOM components and we recommended to our client configure the integration between Remedy SSO and their Active Directory, but they decided don´t do it. Now the client is asking us about to create around 100 local users but I didn´t find in BMC Docs if it is possible to do it in a massive way instead of creating one by one.

            • 3. Re: Could I create many users at the same time in Remedy SSO for Truesight?
              Marie Johnson

              So they do not want to use Remedy SSO; they only want TSOM users locally created?

              • 4. Re: Could I create many users at the same time in Remedy SSO for Truesight?
                Ingrid Ussa

                Actually they don't want to integrate Remedy SSO with LDAP.

                They want to use Remedy SSO to dont´t write the credentials twice and want to create local users in Remedy SSO.

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                • 5. Re: Could I create many users at the same time in Remedy SSO for Truesight?
                  Marie Johnson

                  Okay than you can create a CSV file and import it.

                   

                  Note: This process is only applicable for the TrueSight Operations Management version 11 and above.

                  1. You need to validate you have the following before beginning:
                  2. Access to TSPS Server's files and directories
                  3. Ability to run importUserDataIntoRSSO.bat (in Utility folder)
                  4. Ability to save a file to server
                  5. Ability to run cmapolicymigration.bat
                  6. Admin access to RSSO
                  7. Ability to restart servers
                  8. You know the fully qualified RSSO server name (as users will connect)
                  9. RSSO server port it runs on (as users will connect)
                  10. RSSO Protocol (as users will connect)

                   

                  1. Create New Realm: Login to Remedy SSO Admin create a new Realm with following details:
                    • General:
                    • Realm ID: truesight (USED IN STEP 5)
                    • Application domains: tsim.mydomain.com,tsps.mydomain.com,itda.mydomain.com
                    • Tenant: mydomain.com
                    • Authentication: Choose authentication type as local
                      1. IF In the Future they want LDAP or something then they can enable chaining mode and add Authentication type LDAP and fill details and Save.
                      2. IF in the Future they want to keep the local but use LDAP as primary authentication then: Move the LDAP authentication to first position.
                  2. VALIDATE you can Export/Import default users and groups: Login to TSPS Server and locate the UserDataMigration-Utility under Utilities folder verify it has ‘importUserDataIntoRSSO.bat’ file.
                  3.    Prepare the csv file of default users and groups in the following format.  save it as rsso_users.csv  on your C:\ or preferably in the utilities folder

                  4.  Go to the utilities folder and execute the import command

                    1. SYNTAX: [path\]UserDataMigration-Utility>importUserDataIntoRSSO.bat -file [path/]rsso_users.csv -rssoHostName rsso -rssoPort 448 -rssoProtocol https
                    2. Example: 
                      importUserDataIntoRSSO -file C:\[utilities folder]\rsso_users.csv -rssoHostName WWW.RSSO.ABC.COM -rssoPort 443 -rssoProtocol https
                    3. When Prompted enter the RSSO Admin password
                    4. When prompted, type y for the message "Do you want to set a common password for all local users imported into Remedy SSO server (y)"
                    5. Enter a default password.

                  5.  Change internal passwords:

                    1. Login to Remedy SSO Admin Console ==>  Local User Management
                    2. choose truesight realm you created in step 1(b),
                    3. click on Lock icon to set a password for each of the following (you’ll need the Password for step6):
                      1. admin
                      2. bppmws_internal
                      3. cms_user

                  Note: The default password for these accounts are “userID12345”.

                  6.  Change the password of the bppmws_internal user account:

                    1. Open a command prompt on the Infrastructure Management server and run the following command:
                      1. pw internaluser change_passwd
                      2. enter the password you used forstep 5 (c)(ii)
                      3. Restart the Infrastructure Management server.
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