4 Replies Latest reply on Jan 10, 2020 7:23 AM by Eric Cobb

    Report on time recording on incidents, by month

    Graham Webster-Newman
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      We have a team who are recording time with each update on an incident and this is working an displaying fine in the action history.  However we want to be able to report on time spent on an incident by month in the the update was made.


      Showing total time against either the created or last modified date is OK, but if a ticket was created in October and is still open I'd like to show

      Total time - 200 minutes

      January - 30 minutes

      December - 100 minutes

      November - 0 minutes

      October - 70 minutes


      Has anyone found a way to achieve this?