5 Replies Latest reply on Jan 9, 2020 4:29 AM by Sidhdesh Punaskar

    Smart IT issue

    ilhan KURT
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      Hi all,

      I have an issue as below.


      I have created a SRD which have some questions and I have mapped this fields to fields on WorkOrder form.

      After submit a request on SRM I can see the the data on mid tier but when I try to search record on smart IT I cant see the data.

      After editing another fields on same records the data is populated on the field.

      It is really strange. How can I solve this issue.


      1) Submit Request

      2) Search WorkOrder Record

      3)Search Smart IT for Same WO record


      4) Edit Same WO record on Smart IT edit different field

      5 ) After edit look same WO record