5 Replies Latest reply on Jan 14, 2020 9:47 PM by Kenny Ng

    Restricting support group to viewing other support group's ticket

    Kenny Ng
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      I have many support group under the company, can I restrict all support group to read their ticket only.

       

      support group structure  and hierarchical configuration

      Cmpanyorganizationgroupparent
      AOA11
      AOA22
      AOB33
      AOC44

       

      at this moment, all members from all groups can read all tickets under company A.

      Can it be restricted the support group to read their ticket only?