Anderson> how to configure a tunnel between an output on the customers site to the Helix Discovery server
I am not the expert at this topic, however, with feedback from engineering, I wrote this KA which is provides guidance on connecting an on-premise CMDB to Helix Discovery:
I don't think Helix Discovery supports connection with a VPN tunnel.
What are you trying to achieve? What is the "output" on the customer site?
Thanks for the feedback.
I will use this KA, I am still at the stage of integrating Outposts with Helix Discovery (will be required through VPN Tunnel).
I explained to the client about the security that the BMC offers through https (443) and after understanding they created rules in the proxy allowing communication. It is successfully resolved.
The synchronization with CMDB will be done through the rest API and with RSSO I am checking, maybe it is possible with the Client Gateway.
Rsso is not necessary... and the account used for syncing to the CMDB can’t use rsso because rsso is only for a real person logging in ... it won’t work for the automated cmdb sync.... which logs in as a dedicated user. Some customers call that user ADDM or SYNC or such.
Sent from my iPhone