1 Reply Latest reply on Jan 6, 2020 5:52 AM by Mark Walters

    AR Error in plugin

    mohammed ghandi
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      Dears,

       

      if you please i am facing an issue in my environment when trying to enter to the system the login page appears but when entering the user name and password the system stuck on loading mode

      the following error keep to appears at arjavaplugin form

      PLUGINSVR> <TNAME: pool-5-thread-22         > <ERROR> <ARFilterAPIPluginRepository                       > <                  ARFilterAPIPluginRepository.java:140       > /* Mon Jan 06 2020 12:46:29.977 */  ARFilterApiCall FAILs in plugin: BMC.REMEDY.ITSM.THUMBNAIL_GENERATOR

      java.util.concurrent.RejectedExecutionException: Task java.util.concurrent.FutureTask@edb8f11 rejected from java.util.concurrent.ThreadPoolExecutor@8ad45b5[Terminated, pool size = 0, active threads = 0, queued tasks = 0, completed tasks = 358]

      at java.util.concurrent.ThreadPoolExecutor$AbortPolicy.rejectedExecution(Unknown Source)

      at java.util.concurrent.ThreadPoolExecutor.reject(Unknown Source)

      at java.util.concurrent.ThreadPoolExecutor.execute(Unknown Source)

      at java.util.concurrent.AbstractExecutorService.submit(Unknown Source)

      at com.bmc.remedy.itsm.arsocial.plugin.ARSocialManager.filterAPICall(ARSocialManager.java:144)

      at com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(ARFilterAPIPluginRepository.java:107)

      at com.bmc.arsys.pluginsvr.ARPluginRPCCallQueueProcessor.ArEsFilterApi_5(ARPluginRPCCallQueueProcessor.java:643)

      at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(ARPluginServerDispatcher.java:559)

      at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(ArRpcCallHandler.java:713)

      at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.callDispatcher(ArRpcCallHandler.java:409)

      at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(ArRpcCallHandler.java:239)

      at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(ArRpcCallHandler.java:490)

      at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

      at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

      at java.lang.Thread.run(Unknown Source)

       

      and this error at Arerror form

       

      Mon Jan 06 12:40:29.919 2020 <ESCL> <TID: 0000000190> <RPC ID: 0000021760> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR (Pool 1)                        > <Overlay-Group: 1         > /* Mon Jan 06 2020 12:40:29.9190 */

      Error while performing escalation action

       

      ERROR (8753): Error in plugin; BMC.REMEDY.ITSM.THUMBNAIL_GENERATOR
        • 1. Re: AR Error in plugin
          Mark Walters

          I don't think the plugin errors are relevant for your login issue as they are related to activity from an escalation.   What's on the screen at the point the client appears to hang?  Do you see the problem for all users?

           

          You'll need to look at more logs, arerror, ardebug and possibly the midtier to see what's going on.  Do you have access to a User Tool to try and login?  If they're not already enabled you can turn on SQL/API/FILTER logs by setting this in the ar.conf/cfg and restarting the server.

           

          Debug-mode: 19

           

          Do you seen any server activity for the user when you try and login?  Are there any API calls from clients?  The fact you are seeing escalation related errors shows the server is running so the next step is to try and determine exactly what action is taking place at the point the client stops responding.