9 Replies Latest reply on Jan 21, 2020 12:04 AM by sabari yadavilli

    PatrolAgent is not connecting to Integration Service

    sabari yadavilli
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      Hi Experts,

       

      I'm facing issue that,

      Installed Patrol Agent on Windows 2016 and Linux 7 servers , Installation is completed successfully service also running fine. But it is not connected to Integration Service. In the PA Error logs noticed that " Connection Established with <<IS LB>> on port 3183.

       

      In our environment we are using Radware LB for TSPS, TSIM and TSIS as well.

      Versions are

      TSPS: 11.3.02

      TSIM: 11.3.02

      TSIS: 11.3.02

      PA: 11.3.02

       

      before applying the rule checked the telnet status between IS and PA and also PA to IS all working fine and all servers are running fine.

       

      Below is logs entry found in the Truesight_<serverName>_12124_3183.log

      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-76] 860005 AGS Processed - Partially added in IS, Patrol Agent with agentid=0, host=XXXXXXXXXXXXXX, port=3181, version=V11.3.02.01i,messageID=PA--1--1-1577710326-1:0. AGS_ACK yet to be received from server.
      INFO  XX/XX XX.XX.XX ISE2E                [ISExecutor-76] 860005 AGS Processed - Partially added in IS, Patrol Agent with agentid=0, host=XXXXXXXXXXXXXX, port=3181, version=V11.3.02.01i,messageID=PA--1--1-1577710326-1:0. AGS_ACK yet to be received from server.
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-79] 860005  AGS message Sent Successfully to AC [messageId PA--1--1-1577710326-1:0]
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-78] 860005  AGS message Sent Successfully to AC [messageId PA--1--1-1577709407-1:1]
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-79] 860005 Patrol Agent with ConsoleIndex=0 already added
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-78] 860005 Patrol Agent with ConsoleIndex=1 already added
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-80] 860005  AGS message Sent Successfully to AC [messageId PA--1--1-1577710326-1:0]
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-80] 860005 Patrol Agent with ConsoleIndex=0 already added
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-81] 860005  AGS message Sent Successfully to AC [messageId PA--1--1-1577709407-1:1]
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-81] 860005 Patrol Agent with ConsoleIndex=1 already added
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-82] 860005  AGS message Sent Successfully to AC [messageId PA--1--1-1577710326-1:0]
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-83] 860005  AGS message Sent Successfully to AC [messageId PA--1--1-1577709407-1:1]
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-82] 860005 Patrol Agent with ConsoleIndex=0 already added
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-83] 860005 Patrol Agent with ConsoleIndex=1 already added
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-84] 860005  AGS message Sent Successfully to AC [messageId PA--1--1-1577710326-1:0]
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-84] 860005 Patrol Agent with ConsoleIndex=0 already added
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-85] 860005  AGS message Sent Successfully to AC [messageId PA--1--1-1577709407-1:1]
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-85] 860005 Patrol Agent with ConsoleIndex=1 already added
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-86] 860005  AGS message Sent Successfully to AC [messageId PA--1--1-1577710326-1:0]
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-86] 860005 Patrol Agent with ConsoleIndex=0 already added
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-87] 860005  AGS message Sent Successfully to AC [messageId PA--1--1-1577709407-1:1]
      INFO  XX/XX XX.XX.XX Agent                [ISExecutor-87] 860005 Patrol Agent with ConsoleIndex=1 already added

       

      Below is the entry found in the PatrolAgentCache.Dump file

       

      Patrol Agent :   consoleIndex=0, guid=null, host=XXXXXXXXXXXXXXX, port=3181, version=V11.3.02.01i, status=CONNECTING agsRequestTime=1577710326000, agentHomeDir=D:\Program Files\BMC Software\Patrol3\

       

      For testing, installed patrol agent on the IS server it self. it got connected as that was running locally. But remaining agents are not getting connected.

       

      Please suggest me how can I proceed further.

       

      Anand Venugopalan sir please help me on this. Got stuck on this issue.

       

      Regards
      Sabari Yadavilli