2 Replies Latest reply on Jan 5, 2020 2:48 PM by Indumathi K

    AR server is not accepting any requests due to plugin carsh

    Indumathi K
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      Hi All,

       

      One of the AR Server is not available due to which any requests were getting passed from Mid tier. Our environment has Server group with Load Balancer setup.

       

      We have seen the below error in arjavaplugin.log

       

      ERROR [Main] com.bmc.arsys.apitransport.ApiProxyJRpcBase (?:?) - ProcNumber 0 via com.bmc.arsys.api.ProxyJRpc@1bdb9cb7 for ServerName:2000, converts OncRpcException to ARError 91

      org.acplt.oncrpc.OncRpcTimeoutException: ONC/RPC call timed out

      at org.acplt.oncrpc.OncRpcTcpClient.call(OncRpcTcpClient.java:452)

      at com.bmc.arsys.apitransport.arxdrenc.ArApiRpcTcpClient.call(Unknown Source)

      at com.bmc.arsys.apitransport.session.ApiRpcClientStubBase.arCall(Unknown Source)

      at com.bmc.arsys.apitransport.session.ARKeyExchanger.a(Unknown Source)

      at com.bmc.arsys.apitransport.session.ARKeyExchanger.keyExchangeHandler(Unknown Source)

      at com.bmc.arsys.apitransport.session.ApiRpcClientStubBase.handShake(Unknown Source)

      at com.bmc.arsys.apitransport.session.ApiRpcClientStubBase.<init>(Unknown Source)

      at com.bmc.arsys.api.session.ARRpcClientStub.<init>(Unknown Source)

      at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

      at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:57)

      at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)

      at java.lang.reflect.Constructor.newInstance(Constructor.java:526)

      at com.bmc.arsys.apitransport.session.ApiRpcClientStubFactoryImpl.createARRpcClientStub(Unknown Source)

      at com.bmc.arsys.api.ProxyJRpc.getRpcClient(Unknown Source)

      at com.bmc.arsys.api.ProxyJRpc.ARSetSessionConfiguration(Unknown Source)

      at com.bmc.arsys.apitransport.ApiProxyBase.setProxyProperties(Unknown Source)

      at com.bmc.arsys.apitransport.connection.b.getProxy(Unknown Source)

      at com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)

      at com.bmc.arsys.apitransport.connection.b.getProxy(Unknown Source)

      at com.bmc.arsys.api.ARServerUser.getListEntryObjects(Unknown Source)

      at com.bmc.arsys.approval.util.PendingTaskOps.getPendingInfoList(Unknown Source)

      at com.bmc.arsys.approval.main.ApprovalMainThread.execute(Unknown Source)

      at com.bmc.arsys.approval.main.ApprovalMainThread.run(Unknown Source)

      at java.lang.Thread.run(Thread.java:724)

      ERROR [Main] com.bmc.arsys.apitransport.connection.b (?:?) - For server ServerName:2000 Exception in Proxy retrival. Release com.bmc.arsys.api.ProxyJRpc@1bdb9cb7

      ERROR (91): RPC call failed; ATVIEPUSMS007:2000 ONC/RPC call timed out

      at com.bmc.arsys.apitransport.ApiProxyJRpcBase.convertException(Unknown Source)

      at com.bmc.arsys.api.ProxyJRpc.getRpcClient(Unknown Source)

      at com.bmc.arsys.api.ProxyJRpc.ARSetSessionConfiguration(Unknown Source)

      at com.bmc.arsys.apitransport.ApiProxyBase.setProxyProperties(Unknown Source)

      at com.bmc.arsys.apitransport.connection.b.getProxy(Unknown Source)

      at com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)

      at com.bmc.arsys.apitransport.connection.b.getProxy(Unknown Source)

      at com.bmc.arsys.api.ARServerUser.getListEntryObjects(Unknown Source)

      at com.bmc.arsys.approval.util.PendingTaskOps.getPendingInfoList(Unknown Source)

      at com.bmc.arsys.approval.main.ApprovalMainThread.execute(Unknown Source)

      at com.bmc.arsys.approval.main.ApprovalMainThread.run(Unknown Source)

      at java.lang.Thread.run(Thread.java:724)

       

      We are not sure about the API seen in the above error. Could you please help?

       

      Note: Restart of the server was fixed the issue. We are not having any scheduled CMDB jobs\Reports during issue reported time.

       

      BR,

      Indu