1 Reply Latest reply on Jan 3, 2020 4:40 AM by Manish Gadgil

    Trackit 2019: 3)Is there a way to make all assignments take on the “category” of the (parent) Ticket automatically, when using a template?

    jacquie harrison
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      We have created some general templates that can be used to multiple category types.  We would like the template to take on the category of the parent ticket automatically.  Is there any way this would be possible?