1 Reply Latest reply on Feb 18, 2020 7:37 AM by Cris Coffey

    Question regarding getting templates to apply to incoming emails.

    Charles Lattouf
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      Hello everyone,

       

      I'm trying to get a template to apply to an email from a specific sender.

      I have created the template, and set up an email policy via Configuration > Help Desk > Email Configuration > Email Policies.

      I have tried setting matching criteria to the sender, and to the email subject.

      It doesn't apply the template.

      Any suggestions aresnip.PNG appreciated. Thank you.