Hi Laurent, apologies for the wrong group. As there is a 'Digital Workplace' group, is there one for 'SmartIT' specifically ?
Not really -- one might say that Remedy ITSM is the place for all things Smart.
Further to this, I note that there is a hidden 'Authored for Customer' tab on HPD:Template, would anyone know if a previous version supported restricting incident templates based on the Incident Customer rather than that of the user submitting.
We have a lot of differing templates which we would rather be available based on which customer is calling our SD.