0 Replies Latest reply on Dec 17, 2019 1:19 PM by Deb Elliot

    HRCM Cannot access Document attached to HRCM External Article in MyIT.

    Deb Elliot
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      Hi - I have created an article in HRCase 4.7 and attached a document from the document library. Both the article and the document are set to external accessibility. I can see the article and open the document in MyIT/DWP with out issues. My colleague can see the article but gets an error when trying to open the document. Error pop up = Service unavailable - Service may no longer exist or you do not have access to view it..."

       

      Why? How do I fix this so the document can be open in MyIT/DWP. The attachment is a word document.