7 Replies Latest reply on Dec 17, 2019 7:01 AM by Hitesh Jha

    Unexpected error happened

    Hitesh Jha
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      Hello Team,

      I am getting an error as below while I am trying to access our QA Consolidator and also I am able to telnet on port 443 from our appliance.

      https://discovery-qa.broadridge.net/ui/?dashboard=Default

       

      Also I can see services are up and running fine.

      [tideway@cltdvladmc01 ~]$ sudo /sbin/service tideway status

      BMC Discovery application services are running

          Security service:                       67201          [  OK  ]

          Model service:                          89885          [  OK  ]

          Vault service:                          124923         [  OK  ]

          Discovery service:                      124969         [  OK  ]

          Mainframe Provider service:             125039         [  OK  ]

          SQL Provider service:                   125159         [  OK  ]

          CMDB Sync (Exporter) service:           125280         [  OK  ]

          CMDB Sync (Transformer) service:        125418         [  OK  ]

          Reasoning service:                      125757         [  OK  ]

          Tomcat service:                         128102         [  OK  ]

          Reports service:                        128289         [  OK  ]

          External API service:                   75047          [  OK  ]

          Application Server service:             128353         [  OK  ]

      [tideway@cltdvladmc01 ~]$ telnet 10.101.0.38 443

      Trying 10.101.0.38...

      Connected to cltdvladmc01 (10.101.0.38).

      Escape character is '^]'.

      ^ZConnection closed by foreign host.

       

      Appliance is pingable as well.

      H:\>ping discovery-qa.broadridge.net

       

       

      Pinging discovery-qa.broadridge.net [10.101.0.38] with 32 bytes of data:

      Reply from 10.101.0.38: bytes=32 time=255ms TTL=52

      Reply from 10.101.0.38: bytes=32 time=263ms TTL=52

      Reply from 10.101.0.38: bytes=32 time=255ms TTL=52

      Reply from 10.101.0.38: bytes=32 time=321ms TTL=52

       

       

      Ping statistics for 10.101.0.38:

          Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

      Approximate round trip times in milli-seconds:

          Minimum = 255ms, Maximum = 321ms, Average = 273ms