Doug Moore Cannot guess what the issue could be. As a quick try, please try clearing the browser's cache when unable to do anything with the tickets for a particular group. Help us with the version you are on and details around which browser you are using. You could also check the developer tools of the browser to see if there are any errors logged.
We are on Track-It 126.96.36.199. We have instructed all our techs to use Chrome.