We are using DWP and DWPA 19.05.
When a requester(end user) cancels a request from DWP, the Activity(worknote) added on the fulfillment ticket(WorkOrder) is:
Status Change: Cancelled by Hannah Admin
Can we change this to the Requester name?
I checked the workflow and found that Hannah is picked up from SB:LocalApprovalConfiguration by the Filter: WOI:WOI:Social_WorkorderStatusUpdate
I did not find an easy way to achieve this to change it to Requester.
I really doubt why Hannah should be be added in the worknote when the ticket is cancelled by end User.
Is this a Defect?