7 Replies Latest reply on Dec 11, 2019 6:46 AM by Quang Du

    Duplicate Attachments from Email Conversations

    Quang Du
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      How can i prevent duplicate attachments from being reinserted into a ticket from an email conversation? Is this even possible from the Email Conversation Settings | Email Signature Filter Rules: Do not save attachments with the following names, Do not save attachments with the following extensions?

      Thank youBMC Helix Remedyforce

      Duplicate Attachments.PNG