3 Replies Latest reply on Dec 9, 2019 12:07 PM by Joshua Lenning

    Dynamic mapping of Service Request form inputs into Description

    Vikash Kumar
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      Hi All,

       

      I have a request definition form with number of checkboxes and other fields in it. Once user submits the service request it populates all the checkboxes (we have mapped all those input fields to description) into description field of service request record. Now when staff users are working on the request they see a lot of values marked as False in description which is confusing them and also not looking good in description.

       

      Approvers of service request has same concern and they don't want to see non-selected values in approval email/approval page.

       

      Any solution/workaround would be appreciated.

       

      Thanks,

      Vikash Kumar