5 Replies Latest reply on Dec 9, 2019 4:37 AM by Nitesh Kumar

    Vendor Ticket Number read only in Smart IT

    Danut Mosescu
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      Hello,

       

      We have a demand to make the Vendor Ticket Number field editable in all statuses of the change requests. We have modified the respective active link and made it editable in ITSM, but in Smart IT is still greyed out.
      As I have checked it is not possible out of the box to make it editable in Smart IT as well. Any idea if it can be made editable from css files on the Smart IT servers or any other possibility?

       

      Thank you