1 Reply Latest reply on Dec 5, 2019 2:35 AM by Shradha Khandekar

    Business Rules - using variables

    Mike Andrews
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      Is anyone using the built-in variables in Track-It! 2019?  I'm having an issue specifically with the {TICKETLASTNOTE} variable that is "supposed" to include the last note added in the email I am sending.  However, it only actually includes the last EMAIL that was received in that ticket (either create or update), but if a technician enters a note, that is not included when using the {TICKETLASTNOTE} variable.

       

      Any insight will be helpful, thanks.