Did you also make changes in Smart_IT_MyIT\Smart_IT_MyIT\ux\current\myitapp\scripts\app?
Thanks for the update , Please note we have upgraded to DWP 19.11
In that location we have the file and have that parameter configured same as mention in the KB but still facing issue.
NOTE:- Prior to upgrade it was working fine as we have modify the entry in config.json and after upgrade to DWP 19.11 we again start facing the issue.
So thought to verify if there is any new location where we need to make changes for DWP 19.11?
This is the correct location
C:\Program Files\BMC Software\Smart_IT_MyIT\DWP\dwp\previous\app\scripts\app\config.json
Any suggestion or feedback on this?