Can you please give more explanation about what the escalation is doing?
How many records will meet the run-if criteria? How many records total are there for that form?
Can you include the run-if criteria in your reply and include a brief explanation of it?
Also for consideration:
- What down-stream filters will be triggered by the actions of this escalation?
- Are there additional push-fields actions triggered that would then cause more downs-stream workflow on other forms?
The timeout is exactly that, the Escalation is trying to run the query that you specified and is sometimes timing out. Please ensure that the fields that are being queried against are indexed appropriately and as long as your DB isn't over allocated, it should stop the timeouts.