2 Replies Latest reply on Dec 4, 2019 8:41 AM by LJ LongWing

    Getting timeout ARERROR-93 while running the Escalation

    Gajanand Patil
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      Hi All,

       

      We have written an escalation. It should run after every 300 sec when it meets its criteria. Sometime we are getting the Time-out error when escalation is triggering. We tried to run the  escalation on specific action as well as  manually, it is giving the time-out error.

       

      Error: Timeout during data retrieval due to busy server -- retry the operation (ARERR 93)

       

      Sometime escalation is working and sometime not working

       

      Environment Details: BMC Remedy ARS-1808

       

       

      Regards,

      Gajanan