We spend ages trying to sort this out. In the end, it turned out that our contract was for BDSSA and this wasn't transferred over to an entitlement for TSSA. Once we signed a new contract, I was given the software but (just checked EPD there now), it's still now available for me on EPD
Hi Barry, I still can't see it in EPD.
It does seem crazy that they fasttrack EOL for BDSSA but then don't make the replacement easily available
last year i raised a case and they provided the download under the 'Trial Products' tab
unfortunately i didnt have time to migrate, now it is no longer there.
Have just raised another case.
I am hopeful that it may appear after contract renegotiations
Access to the new TrueSight Smart Reporting software is at no cost, however you need to work with your BMC account manager to migrate your BDSSA licenses to the new offering. This does not happen automatically. Until you have licenses for TrueSight Smart Reporting you will not be able to see it on EPD.
If it is no cost and we have existing paid licenses for BDSSA why is the transfer not automatic? Why subject your customers to this hassle?