1 Reply Latest reply on Dec 3, 2019 3:08 AM by Sateesh Kulkarni

    Error while performing escalation action  ERROR (8753): Error in plugin; BMC.REMEDY.ITSM.THUMBNAIL_GENERATOR

    Karol Zielinski
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      Hello,

      in our arerror.log we still have this error:

      Error while performing escalation action

      ERROR (8753): Error in plugin; BMC.REMEDY.ITSM.THUMBNAIL_GENERATOR

       

      What is the cause and how can we fix this error?

       

      *Server Version: 9.1.07 201902182039

       

      Please help me. Thank you in advance.