2 Replies Latest reply on Dec 9, 2019 2:34 PM by Mykola Slutskyi

    Digital Workplace Analytics

    Nyssa Charles
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      We are looking for ways to get better analytics on our digital workplace requests. Smart Reporting is not able to access the DWP database, what other options are available to report on DWP? We are looking for information such as:

       

      • Top knowledge articles
        • Most viewed articles
        • Which articles should be used instead of submitting a ticket
      • Top services
        • Which services are used the most
      • Services used the least
      • Knowledge articles used the least
      • What are the top submitted questions people are submitting
      • Are people using the search bar more or browsing through the categories
      • DWP general stats