What do you mean by AI?
I guess it would depend what is the process within your company, for example deactivate the user access to Github, webmail, archive his emails, getting his asset list from CMDB and create a request in IT to be sure to retrieve those assets etc...
A(trium) I(ntegrator), perhaps? And I believe Arati may be asking about automating transfer of tickets in progress assigned to person who is about to be off-boarded, and removal of their account.
Spoon should be able to find and reassign all those tickets back to support group, as well as remove account from AR server.
I have the same problem. Our people feed does not contain the terminated date, but it does have an column that says Terminated="No" or Terminated="Yes". After AI loads our data into remedy via a custom spoon job it hits a staging form where the data is collected. This form then copies information to a master form and runs some workflow (on the staging form) to determine some more needed field entries. One of the workflows is to check if the account came in with "Terminated=Yes". If this is the case, I create a rule to exclude this record from being copied CTM:PeopleLoad table via escalation and set CTM:People, CTM:LoadPeople and other related forms to Offline. Of course your data feed will need some way to note that the person has been terminated. I hope this helps.
Example of Staging Form:
What do you actually mean by offboarding ? Do you want to remove the licenses / permissions and Support Groups connections ?
There is a function on the left of CTM:People form. Change to non-support. This one checks opened tickets and does the steps you need (even when there is a bug and it doesn't work really well, however you can get a fix from support).
You can check what is called behong this function and replicate that then just set the people record to deleted.
We would like to automate the process of removing people profile by using Atrium Integrator job.
It may involve:
1. Removing user from all the support groups and Func Roles he has.
2. Reassigning the opened tickets from his name to someone else.
3. Making the profile offline.