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Business rules are event based, so on update/create of a ticket, the system checks for any rules that would apply based on the conditions configured. Business rules do not run against each ticket in the system, so as such there should not be an impact on the performance of the Business rules based on the volume of open tickets.
But if you have an observation on the performance of the Business Rules, please get in touch with our support team and we can monitor the same in context of the records size in your database.
That makes sense Shradna, much appreciated. I'm not experiencing any issues, just planning ahead on a migration for a client who has an unusual situation, where a particular group doesn't ever close tickets, by design.