12 Replies Latest reply on Dec 16, 2019 1:21 AM by Supriya Shah

    Need Assistance - Incidents to be created out of email alerts

    Supriya Shah
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      Hi Team,

       

      We have received a use case where incidents are to be created out of email alerts receiving in a common mailbox.

      Can anyone assist how to achieve this requirement?

       

      Rough idea would be welcomed