Antoni, great to spend time with you recently IRL in London.
If the outcome of this conversation is that the product currently can not give you access to that data, then you can create an idea (explaining rationale/benefits, and proposing tactics to achieve this: a form name, an API, other?).
And this conversation may end up with the solution, or a workaround that may solve your Business issue
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Hi Matt Laurenceau,
Thank you too, it was a pleasure having a chat indeed
In regards to my question, I found what I was l looking for in Smart IT documentation - "An incident or work order is created and the chat transcript is added to the description."
Here is the full article: