5 Replies Latest reply on Dec 2, 2019 6:21 AM by Philipp Ernicke

    Patch Execution Job not updating\Stuck

    abdallah hamaydeh
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      We have noticed that when we reinstall the agent the patch job evaluates get the result and stuck again!!!!!

        • 1. Re: Patch Execution Job not updating\Stuck
          Philipp Ernicke

          Hi abdallah,

           

          You should be aware that this is not an official support forum. So if you have persistent problems, please contact your BCM partner or open your own ticket for support.
          If you are looking for help in the forum, then you should submit your error description urgently with more information.
          No one can do anything with your message because we do not even know your original error. And if there should already be a thread for your topic, then it would be useful to share your results there, instead of opening a new thread.

          In response to your question(?) I have to tell you that the reinstallation of the agent basically does not affect any assignments - whatever mistake you have exactly.

           

           

          Kind Regards

          • 2. Re: Patch Execution Job not updating\Stuck
            abdallah hamaydeh

            Hmmm i want to know this is a known case or not anyway,

             

            but what the AV Patch Execution status?

             

            thansk for your responce!

            • 3. Re: Patch Execution Job not updating\Stuck
              Philipp Ernicke

              But which case?

               

              Whats actually the problem? Stucking PatchJob could mean the device just needs a reboot. To reinstall the agent wont help you.

              Or maybe Java JRE and Filezilla stopping the PatchJob because BCM doesn't manage to download the setup files.

              There are douzen of possibilities. You should give us more information if you wan't a clear answer.

               

              Take a look at the patch log of the device you have problems with, please.