2 Replies Latest reply on Nov 26, 2019 11:04 AM by abdallah hamaydeh

    Duplicate in Device Name after re-name new device

    abdallah hamaydeh
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      We are set the old device in Stok, but when we install the agent in the new device and change the device name as the previous one not update in BCM, and we will have 2 devices different device name but actually device name not the same

       

      I hope my explanation clear, my question How can we have the updated device name?

        • 1. Re: Duplicate in Device Name after re-name new device
          Steve Gibbs

          Each record MUST have a unique "Device Name"!  If you have a record called "MyPC001" and you wish to name another device to "MyPC001", it will fail.  You must rename the device in stock to another name or delete the record prior to naming the device to MyPC001.

           

          It is best to install the agent AFTER you set the final device name to ensure the GUID is configured using the final name of the device.  Too much can go wrong if you name a device "NewBuild" and install the agent and then rename it to MyPC001.  Sure this will work but then if you reinstall the agent for what ever reason to MyPC001 then the GUID would not be the same as the GUID created on the device initially installed and two records would then be created for the same device or you would not be able to merge the two records automatically into the same original record.

           

          You may wish to contact support to see what may be going on in your instance of BCM and you may need to put a GUID or two or three into the banned GUID area of Global Settings > System Variables > Connection management Tab.

          • 2. Re: Duplicate in Device Name after re-name new device
            abdallah hamaydeh

            thanks a lot, Steve Gibbs these information what I am looking for many thanks