0 Replies Latest reply on Nov 22, 2019 6:43 AM by Martin Rowe

    Track-It email content not showing in created work orders

    Martin Rowe
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      Hello

       

      Track-IT is not converting emails into readable text.

      It is instead showing up as this when I look at new work orders in Technician Client:

       

      --

      TechConsole.E-mailRequestManagement.BaseData.Strings.InitialWorkOrderNoteTemplate.Label

      TechConsole.E-mailRequestManagement.BaseData.Strings.InitialWorkOrderNoteNoAttachmentsTemplate.Label

      --

       

      where it should be saying (for example):

       

      My keyboard has stopped working. Can you help please ? Thanks

       

       

      I have looked at the SQL database and can see it stopped working a few days ago. I notice that it has changed the time to AM/PM rather than 24 hour clock. Could this have caused the issue ?

       

      From the SQL database (dbo.TASKS field)

       

      11/20/2019 5:52 PM GMT Standard Time - EmailRequestManagement TechConsole.E-mailRequestManagement.BaseData.Strings.InitialWorkOrderNoteTemplate.Label TechConsole.E-mailRequestManagement.BaseData.Strings.InitialWorkOrderNoteAttachmentTemplate.Label

      11/20/2019 4:07 PM GMT Standard Time - EmailRequestManagement TechConsole.E-mailRequestManagement.BaseData.Strings.InitialWorkOrderNoteTemplate.Label TechConsole.E-mailRequestManagement.BaseData.Strings.InitialWorkOrderNoteNoAttachmentsTemplate.Label

      20/11/2019 16:04 GMT Standard Time - EmailRequestManagement Work Order created via E-mail Monitor Policy: Default    From: ****.org.uk <M** P***>  To: ***

      20/11/2019 14:21 GMT Standard Time - EmailRequestManagement Work Order created via E-mail Monitor Policy: Default    From: l*****@*****.org.uk <L***** D**>  To: ***

       

      The bottom 2 went into TrackIT fine but the top 2 have all the strange Label words.

       

      Everything else has gone into trackIT correctly - sender,time etc. Just the email content has not been picked up.

       

      Any thoughts would be appreciated. Without this TrackIT is not usable.

      Thanks