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With administrator permission, It is possible today to assign multiple group assignment vi Supported by.
You can have multiple support groups assigned to user you are using different with unrestricted access to user.
Thanks for your response.
Can I use Company, Product Cat combination to route the ticket to a different 'supported by' group configured on same CI?
I understand this is easily achievable by using Company, Ops, Prod Cat combination in Assignment Mapping form, but I am trying to use 'Supported by' feature of CI.
Is the expectation is via Automatic routing? I don't think so.