6 Replies Latest reply on Nov 21, 2019 8:35 AM by Anne Brock

    Restrict staff user's visibility on tickets in Remedyforce Console

    Sonja Repo
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      We need to be able to restrict a staff user's access and visibility to tickets in Remedyforce Console in the following way:

      • A specific user shall only be able to view tickets on a queue where the staff user in question is a member.
        • This includes data accessible via reports or any type of ticket.

       

      Is this possible?