hmm. The thing is, that I'm not pushing the data directly to AR System Email Messages, but I'm using OOTB workflow, which means I;m calling NotificationGenerator workflow., because I push my data into NTE:SYS-NT Process Control and then the notification is triggered.

thx, but for 1) I have took the logs and tried to find it but was not able to found the point where the fields are "translated" to that they will work within the URL of the template.

2) if I want to use some Template , which is store within Remedy Email Templates, does it work with this direct push to AR S E M ?

we don't use Smart IT. When I've checked my LOGS, they were also not triggered for the notification which contain the working URL.

This is the notification "SRM-REQ-Approver_Notification" , which you can find within SYS:Notification Messages.

This notification generates an email with Approve/Reject buttons which contains working URL with Ticket ID. But cannot find the workflow, which ensures that within the URL behind the Approve/reject buttons the TicketID is present.

Hi, attached is the LOG. There are 3 notifications which are sent out.

1st is the information that Request was submitted. That's SRM-REQ-Submitted-Requester

2nd is SRM-REQ-Approver_Notification which is OOTB and contains that working URL with TicketID

3rd is my custom ABS-SRM-SHOP-UsersManagerApproval which contains almost the same template as the notification in 2, but the URL within the email doesn't contain RequestID.

I really appreciate any help. For simulating this, it's very easy. Do this steps to reproduce the thing:

1. Create a new Filter on SRM:Request form. The "Run if" action can be anything, which will trigger the filter on MODIFY.

2. within the filter, set the z1d Notification Message Tag for the notification from SYS:Notification Messages. You can use also the default one SRM-REQ-Approver_Notification or create any custom. Important is, that within SYS:Notification Messages, in the field Email Template Name you specify your custom one or use the default "Approval_By_Email_Content_en", just for testing purpose.

2. within the filter, set the notification email into z1D NT Internet Email, so for example your personal email

3. and then make a Push action into NTE:SYS-NT Process Control . You can copy the Push from any similar notification.

So now, when you do any modify on SRM:Request, filter is triggered, and runs the Push into NTE:SYS-NT Process Control with predefined "Notification Message template" from SYS:Notification Messages, and the predefined Message Template should use the "html template with Aprproval buttons" where URL should be behind them, and the REQ ID should be present or will be missing. Btw, I'm talking about missing REQ ID which is  #Request ID02 Ticket# , not #Details-Sig-Id# within the URL.

Hi Rodrigo, any news ?

Yes, I have used such thing. Instead of having working URL coming from Email Template, I have created a HTML body within SYS:Notification Messages for that message, where I've create the buttons with URLs, and within these URL I use the "Request Number# which is a translated field within SYS:Notification Message. This solution works for me.