1 Reply Latest reply on Nov 15, 2019 3:11 AM by Neena Ahirrao Guha

    Is it possible to set a default email template for different objects in Remedyforce Console?

    Sonja Repo
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      When opening the 'Activity Feed' from Remedyforce Console, the 'Email Template' field shows empty by default. Is it possible to define a default email template per object? In other words, if the staff opens 'Activity Feed', default email template would be selected, but could be changed, in case needed.


      Default email template.PNG