Last things first, AR server uses three service "users" with fixed licenses which is why total number of fixed licenses is 89 instead of 86. As to error 8932, check exactly which type of write license was denied when it occurred; not all licenses are equal (some may be related to specific application, others may cover suites of applications so if five write licenses were issued for Incident Mgmt, three for Change Mgmt, and two more for Asset Mgmt, that could use up ten suite licenses, or five, three and two per each listed application), and both application/suite license and AR User Fixed/Floating license are required at the same time. My uninformed guess would be that in your case, all of 16 write licenses for Service Management application were already used up.
You must enter the licenses in the system according to the calculation.
ARS FIX: 3 (BaseLine) + 86 ARSFix + 20 Specialist Fix = 109 ARS FIX
ARS Floating: 65 + 16 = 81 ARS Floating
You have 86 +3(Service)=89 AR Fixed license. AR license and Application license count are maintained separately.
Specialist License are Application license. You can not count those in AR License. Means your AR Fixed count is 89 and Application fixed license count is 20.
I highly recommend talking with your BMC Sales rep; you might even want to have an audit run to confirm how many licenses of what type you have and are using.
Did your AR Fixed/Float come from an ITSM app? or are you doing all custom?
Service Management Specialist was used in older licensing setups; it was for custom apps so it is like an AR license.
But pulling in your sales rep is highly recommended....
Thank you for the feedback. Sinisa Mikor
I'm not sure I understand the second part of the answer.
For example, if my organization has 10 fix server and 5 fix changes, 5 fix Incident, 5 fix problems, and 5 fix assets. Task and Workorder are not subject to licenses.
We have a standard user with an ARServer license and licenses for the following applications: Change user, Incident user, User problem, Asset user, Task user, Workorder user.
If the ARServer license is fix and the applications too.
In my example above, if my user opens his Remedy and will close a task in a change, he uses an Arserveur license only and a application fix? Or on the contrary it uses a fix ARserver + 6 other application fix?
So there would remain only 9 ARServer available on the 10 and 4 of each application even if the user only goes in the application change?
Sorry if my english is not good, I use google translate from french to english.
Thanks for your help
If you purchase a Service Desk license, you get licenses for Incident, Problem, Financial Management, and AR System
If a user has a Service Desk and Change licenses, they get licenses for Incident, Problem, Financial Management, Change, Release and one AR system license (not two)
If one user has a service desk and a different user has a change license, then they each have an AR license
If anyone is updating a task or a work order, they need an AR license - either from an application (Service Desk, Change, Asset, ITSM suite) or from the Service Management Specialist
So I highly recommend connecting with a Sales rep to make sure exactly what you bought; and how many AR licenses you all are entitled to overall so that you can enter them correctly in the Licensing form so that when you assign them they are assigned correctly.
I'm sorry it's so complicated ... but you are going in the right direction!
Thank you Anne, I understand that we probably did not well register our last license purchase because he does not see them. It is our salesman who proposes us the licenses specilist when we asked licenses ARServer and i think it's ok.
here is the error that comes out and we do not see why because few people are connected when the message comes.
What is the cause because there are no licenses for task?
This message arrives to our users who are floating license only. But we can not fix everyone.
What's weird We have 65 floating server licenses and often less than 100 people to connect when that happens.
Maybe the following article will give some answers to the licensing questions.
I don't want to commit or discuss the correct number of licenses.
I agree with Anne that you should ask your Sales or BMC License Compliance Office.
2 of 2 people found this helpful
There are so many things it could be. Maybe your floating license timeout is higher than it needs to be (minimum of 1 hour). Also you say less than 100 people connected, but if 65 have connected with float licenses, you'll get the message if you are the 66th - doesn't matter if the 65 are in Incident, not Task; they've still grabbed all the float licenses.
There are floating license pools so you can split up the float licenses.
Based on your server version, if you're doing AR Server Group, maybe you have a version that didn't handle float licenses as well as they could have.
I'd verify how many licenses are actually in use through AR System Administration/AR System Administration Console/Application/Users-groups-roles/License Review - see how many float licenses are in use.
And then you may want to have support help you figure out what is going on.
2 of 2 people found this helpful
If you are using Specialist license for user then your user must have assigned AR license Type as Bundled. Means you are using license whose count is 16. you are not using floating license from 'AR Floating' whose count is 65. And if 16 license are consumed by users, your 17th user will not get write access and will get the error 8932.
thank you all, I now have some tracks to watch
maybe this webinar will also help to clarify the situation.
But as several people said before it's the best way to contact the BMC sales representative.
4 of 4 people found this helpful
Floating means user is having Write token. In this user can modify request.
Read(Floating) means user is not having write token. In this case user can not modify request.
For more details please refer below doc.