1 of 1 people found this helpful
Java 8 contains the classes to support JavaX....in Java 9 and beyond you must download the libraries manually and specify a command line to specify which of them are needed....I should update the documents to provide that info
Yes you should
I take this errore:
020-04-06 16:45:58,900 [INFO ] Connecting to server '192.168.97.8'
2020-04-06 16:46:01,538 [INFO ] Connected to AR Server on Oracle
2020-04-06 16:46:01,540 [INFO ] Retrieving list of Forms from the server
2020-04-06 16:46:01,698 [INFO ] List retrieved (77 forms)
2020-04-06 16:46:01,700 [INFO ] Getting Form Metadata
2020-04-06 16:46:01,921 [ERROR] ARException parsing Qualification: ERROR (303): Il modulo non esiste sul server;
Exception in thread "JavaFX Application Thread" java.lang.NullPointerException
at java.security.AccessController.doPrivileged(Native Method)
at com.sun.glass.ui.win.WinApplication._runLoop(Native Method)
at java.lang.Thread.run(Unknown Source)
Any suggestion ?
2 of 2 people found this helpful
From the last message logged - "Getting Form Metadata" and then the 303 error I suspect your server does not have the form called AR System Metadata: arschema
What version of the server are you using and do you have any of the AR System Metadata: type forms?
Thanks for your prompt response,
Is a very old ARS Custom application ARS 7.1 patch 6, i'm doing an assessment in order to migrate.
Probably AR SYstem metadata forms is not present (i will check at soon).
There is nothing i can do ? Is ARS to old ?
OK, so that's the problem, that version doesn't have that form. I don't know whether the program has a minimum supported version as there may be other dependencies on the metadata table structure, no doubt LJ LongWing will be along shortly to help.
In the meantime, you could try importing the attached def - it is a minimal view form called AR System Metadata: arschema that has (I think) just the few fields the program uses. No guarantees, no warranly, use at your own risk etc, but it is simply a view form onto the arschema table that exposes the schema type, name and ID.
The form may not even import, my 7.1 server is not available at the mo to test, but the def file should show what is required - 4 fields
field ID column
test.def 3.7 K
is true, 7.1 do not have this forms and this utility is designed to use Arschema in order to check the forms/ID.
In any case no mention on minimal ARS version on download site.
Da: Mark Walters <email@example.com>
Inviato: Tuesday, April 7, 2020 3:00 PM
A: Giancarlo Corgnati <firstname.lastname@example.org>
Oggetto: Re: - Checking and Monitoring Remedy Database Size and Records
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Checking and Monitoring Remedy Database Size and Records
reply from Mark Walters <https://communities.bmc.com/people/mark_walters?et=watches.email.thread> in Remedy AR System - View the full discussion <https://communities.bmc.com/message/867665?et=watches.email.thread#867665>
3 of 3 people found this helpful
Mark was 100% correct...it was using that Metadata table. It however has been updated to not use that so, if you download v2.1 you should see it working in your environment now.
Perfect, 2.1 work fine !.
Thanks a lot to Mark & LJ for support.