In the relationship exist 2 records, 1 in WOI:Associations and 2 in HPD:Associations, can you activate logs an verify than in both form the record is generated.
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I just tried relating Incident on Work Order ticket and vice versa. It is working fine. Work Order is visible on Incident form and Incident is visible on Work Order form. You need to take both active link & filter log and investigate if association data is correctly pushed to both WOI:Associations & HPD:Associations forms.
It should be active link that triggers on "Relate" button click.
Probably, it should be below mentioned active link when I tried relating Incident from Work Order.
You can also refer attached logs for your reference.
WOI_HPD_Association_Log.txt 114.8 K
I have enabled the AL log and found that "INT:HPDSRS:ASI:Associate_120_SubmitWorkOrderAssoc" is not executing due to false action.
SO I have referred BMC Doc(Work Order relationship not working --No Records on HPD:Association or Change Association). Everything configured as mentioned in the DOC. But still its not working. Relationship is working when I relate an inc with crq or another inc. But its not working only with WOs
When you relate the WO into INC, in the association table creates a new record?
Which version of AR are you using?
I can see the record in WO association form but not in HPD association form.