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I had tested this problem on 1908 smart It version
here, you can see customer full name and SLM status
Once you click on the Edit Icon
Now we can see Customer full name and SLM status - on editing preset
Click on the cross mark and save preset again and check by reopening it
here, while creating new preset - those fields will be there - once preset got created - you can remove it - or change the order of display etc.