1 of 1 people found this helpful
there could be several reasons for the report to not run:
- scheduler crashing when producing the report
- the report is creating an error when it runs
Have you tried to run the report interactively to make sure it still works? If it does, you may want to log a support case and send a copy of loggrabber along with the report name and /or report id number so support can check the los to see what they show during the time the report is supposed to be run.
It is part of a large Daily Reports run that happens. I am able to run the report manually outside of the schedule and it run successfully. So there isn't a log that would show the Daily Reports run? What is the loggrabber that you speak of?
Thank you for your assistance, it is greatly appreciated.
2 of 2 people found this helpful
There should be a task log for the weekly report task. It can be found in a location similar to the following:
Administration >ETL & SYSTEM TASKS >System tasks >Weekly reports > log
It may only show the report did not complete and it may still be necessary to look at the scheduler log from loggrabber if it is crashing due to an issue with the scheduler sizing.
Loggrabber is a tool for gathering the important logs for the TSCO application to allow support to debug issues like this one. Below is a link for how to use and gather loggrabber: