8 Replies Latest reply on Nov 8, 2019 3:01 PM by Jayce Canale

    Assigning Record Type to Service Request/Incident via Template

    Jayce Canale
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      I am trying to assign different page layouts to different types of Service Requests (Software Requests, License Extensions, Project Requsts, etc). I figured the best way would be to create different record types and assign a different page layout for each. Then populate the record type via the Remedyforce's templates. I'm seeing a number of fields to choose from, however, RecordType is omitted from the list. Am I missing something? Or is there another way to achieve this?