It does not look like an entity catalog issue. The information regarding the contents of the vis file directory is obtained from the msf file and the patrol scheduler.
The error message is a result of the ETL runing and no vis file being present. The remote directory looks suspect.
My suggestion is to open the ticket with support.
Identify the name of the run.
Collect the Status and Recovery Run Information for the run.
Collect the manager run log as well as the ETL logs.