14 Replies Latest reply on Nov 22, 2019 4:26 PM by James DeLisa

    Trackit timeout issues

    Bill McCarty
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      I had a support call with TrackIt due to problems logging into the system. Most users were receiving a vague timeout error and those that got logged in would get kicked out after a few clicks. The problem somehow resolved during the support call, even though we didn't actually make any troubleshooting changes.

       

      After researching on his end for a bit, the support rep said they were having a fairly widespread customer issue that was happening on their "back end". He said BMC would contact us later to fill us in.

       

      I'm left wondering if this makes sense. My understanding of our architecture is that the whole deployment is onsite.

       

      Is there some connectivity back to BMC that could bog things down like this ?

       

      Thanks,

      Bill