7 Replies Latest reply on Oct 29, 2019 11:35 AM by Bill Robinson

    TSSA Agent upgrade (8.9.3 or 8.9.4) fails on windows web server 2008 R2

    Shreekkanth Kalyanasundaram
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      Upgrade (8.9.3 or 8.9.4) fails, and in the windows event log appears the following message:

      --------------

      Product: TrueSight Server Automation RSCD Agent -- ERROR: The platform on which you are trying to install or upgrade the product is not supported. See the product documentation for more information about the platform support matrix.                                                                                                                                             

      The following windows platforms are supported for this product:

      Microsoft Windows Server 2019 (x86-64)

      Microsoft Windows Server 2016 (x86-64)

      Microsoft Windows Server 2012 (x86-64)

      Microsoft Windows Server 2012 R2 (x86-64)

      Microsoft Windows Server 2008 R2 Service Pack1 and above (x86-64)

      Microsoft Windows Server 2008 Service Pack2 and above (x86-64)

       

       

      Setup will exit.

      --------------

      The servers are "windows web server 2008 R2" (image2). I see that 2008 R2 is supported, but the specific "windows web server 2008 R2" is supported?

       

      Note: tried with the solution given at TrueSight RSCD Agent - Upgrade Windows 2008 SP2 not supported. WMI repository is CONSISTENT.


      Please assist in this upgrade.

        • 1. Re: TSSA Agent upgrade (8.9.3 or 8.9.4) fails on windows web server 2008 R2
          Bill Robinson

          yes, i think this is a known issue because the installer is confused by the edition, eg 'web' or 'data center', etc.  use the SKIP_PLATFORM_CHECKS=true arg for the msi.

          • 2. Re: TSSA Agent upgrade (8.9.3 or 8.9.4) fails on windows web server 2008 R2
            Shreekkanth Kalyanasundaram

            No luck. Below command worked on Windows 2012 R2 server but failing on Windows Web server 2008 R2


            Command to skip the OS Check and install the TSSA Agent:

              msiexec /I RSCD89-SP4-P1-WIN64.msi /qn SKIP_VS2015_CHECKS=true SKIP_PLATFORM_CHECKS=true ALLUSERS=1 REBOOT=ReallySuppres /L*v C:\temp\agent-install.log

            • 3. Re: TSSA Agent upgrade (8.9.3 or 8.9.4) fails on windows web server 2008 R2
              Bill Robinson

              you are running just this command:

              msiexec /I RSCD89-SP4-P1-WIN64.msi /qn SKIP_VS2015_CHECKS=true SKIP_PLATFORM_CHECKS=true ALLUSERS=1 REBOOT=ReallySuppres /L*v C:\temp\agent-install.log

              from the command line ? or you are using the agent installer job ?

              • 4. Re: TSSA Agent upgrade (8.9.3 or 8.9.4) fails on windows web server 2008 R2
                Shreekkanth Kalyanasundaram

                manually uninstalling the existing version (8.9.1) from Add/ Remove programs and then installing (8.9.4) agent from command prompt.

                • 5. Re: TSSA Agent upgrade (8.9.3 or 8.9.4) fails on windows web server 2008 R2
                  Bill Robinson

                  can you attach the msiexec log from such an attempt ?  use the advanced editor.

                  • 6. Re: TSSA Agent upgrade (8.9.3 or 8.9.4) fails on windows web server 2008 R2
                    Shreekkanth Kalyanasundaram

                    === Verbose logging started: 10/22/2019  13:00:50  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\system32\msiexec.exe ===

                    MSI (c) (98:D0) [13:00:50:097]: Resetting cached policy values

                    MSI (c) (98:D0) [13:00:50:097]: Machine policy value 'Debug' is 0

                    MSI (c) (98:D0) [13:00:50:097]: ******* RunEngine:

                               ******* Product: RSCD89-SP3-P1-WIN64.msi

                               ******* Action:

                               ******* CommandLine: **********

                    MSI (c) (98:D0) [13:00:50:097]: Client-side and UI is none or basic: Running entire install on the server.

                    MSI (c) (98:D0) [13:00:50:097]: Grabbed execution mutex.

                    MSI (c) (98:D0) [13:00:50:113]: Cloaking enabled.

                    MSI (c) (98:D0) [13:00:50:113]: Attempting to enable all disabled privileges before calling Install on Server

                    MSI (c) (98:D0) [13:00:50:128]: Incrementing counter to disable shutdown. Counter after increment: 0

                    MSI (s) (14:70) [13:00:50:144]: Running installation inside multi-package transaction C:\Users\xxxxxxx\Desktop\RSCD89-SP3-P1-WIN64.msi

                    MSI (s) (14:70) [13:00:50:144]: Grabbed execution mutex.

                    MSI (s) (14:74) [13:00:50:144]: Resetting cached policy values

                    MSI (s) (14:74) [13:00:50:144]: Machine policy value 'Debug' is 0

                    MSI (s) (14:74) [13:00:50:144]: ******* RunEngine:

                               ******* Product: C:\Users\xxxxxxx\Desktop\RSCD89-SP3-P1-WIN64.msi

                               ******* Action:

                               ******* CommandLine: **********

                    MSI (s) (14:74) [13:00:51:485]: Machine policy value 'DisableUserInstalls' is 0

                    MSI (s) (14:74) [13:00:51:501]: SRSetRestorePoint skipped for this transaction.

                    MSI (s) (14:74) [13:00:51:626]: File will have security applied from OpCode.

                    MSI (s) (14:74) [13:00:51:688]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\xxxxxxx\Desktop\RSCD89-SP3-P1-WIN64.msi' against software restriction policy

                    MSI (s) (14:74) [13:00:51:688]: Note: 1: 2262 2:  DigitalSignature 3: -2147287038

                    MSI (s) (14:74) [13:00:51:688]: SOFTWARE RESTRICTION POLICY: C:\Users\xxxxxxx\Desktop\RSCD89-SP3-P1-WIN64.msi is not digitally signed

                    MSI (s) (14:74) [13:00:51:704]: SOFTWARE RESTRICTION POLICY: C:\Users\xxxxxxx\Desktop\RSCD89-SP3-P1-WIN64.msi is permitted to run at the 'unrestricted' authorization level.

                    MSI (s) (14:74) [13:00:51:704]: End dialog not enabled

                    MSI (s) (14:74) [13:00:51:704]: Original package ==> C:\Users\xxxxxxx\Desktop\RSCD89-SP3-P1-WIN64.msi

                    MSI (s) (14:74) [13:00:51:704]: Package we're running from ==> C:\Windows\Installer\b6639a14.msi

                    MSI (s) (14:74) [13:00:51:704]: APPCOMPAT: Compatibility mode property overrides found.

                    MSI (s) (14:74) [13:00:51:704]: APPCOMPAT: looking for appcompat database entry with ProductCode '{B025FB3B-4454-4290-B822-15BA014A82E2}'.

                    MSI (s) (14:74) [13:00:51:704]: APPCOMPAT: no matching ProductCode found in database.

                    MSI (s) (14:74) [13:00:51:704]: MSCOREE not loaded loading copy from system32

                    MSI (s) (14:74) [13:00:51:704]: Machine policy value 'TransformsSecure' is 1

                    MSI (s) (14:74) [13:00:51:719]: Machine policy value 'DisablePatch' is 0

                    MSI (s) (14:74) [13:00:51:719]: Machine policy value 'AllowLockdownPatch' is 0

                    MSI (s) (14:74) [13:00:51:719]: Machine policy value 'DisableLUAPatching' is 0

                    MSI (s) (14:74) [13:00:51:719]: Machine policy value 'DisableFlyWeightPatching' is 0

                    MSI (s) (14:74) [13:00:51:719]: APPCOMPAT: looking for appcompat database entry with ProductCode '{B025FB3B-4454-4290-B822-15BA014A82E2}'.

                    MSI (s) (14:74) [13:00:51:719]: APPCOMPAT: no matching ProductCode found in database.

                    MSI (s) (14:74) [13:00:51:719]: Transforms are not secure.

                    MSI (s) (14:74) [13:00:51:719]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\temp\agent-install.log'.

                    MSI (s) (14:74) [13:00:51:719]: Command Line: SKIP_VS2015_CHECKS=true SKIP_PLATFORM_CHECKS=true ALLUSERS=1 REBOOT=ReallySuppres CURRENTDIRECTORY=C:\Users\xxxxxxx\Desktop CLIENTUILEVEL=3 CLIENTPROCESSID=3736

                    MSI (s) (14:74) [13:00:51:719]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{A2A654D7-DA70-4F08-94FB-F21B43910CEE}'.

                    MSI (s) (14:74) [13:00:51:719]: Product Code passed to Engine.Initialize:           ''

                    MSI (s) (14:74) [13:00:51:719]: Product Code from property table before transforms: '{B025FB3B-4454-4290-B822-15BA014A82E2}'

                    MSI (s) (14:74) [13:00:51:719]: Product Code from property table after transforms:  '{B025FB3B-4454-4290-B822-15BA014A82E2}'

                    MSI (s) (14:74) [13:00:51:719]: Product not registered: beginning first-time install

                    MSI (s) (14:74) [13:00:51:719]: Product {B025FB3B-4454-4290-B822-15BA014A82E2} is not managed.

                    MSI (s) (14:74) [13:00:51:719]: MSI_LUA: Credential prompt not required, user is an admin

                    MSI (s) (14:74) [13:00:51:719]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.

                    MSI (s) (14:74) [13:00:51:719]: Entering CMsiConfigurationManager::SetLastUsedSource.

                    MSI (s) (14:74) [13:00:51:719]: User policy value 'SearchOrder' is 'nmu'

                    MSI (s) (14:74) [13:00:51:719]: Adding new sources is allowed.

                    MSI (s) (14:74) [13:00:51:719]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.

                    MSI (s) (14:74) [13:00:51:719]: Package name extracted from package path: 'RSCD89-SP3-P1-WIN64.msi'

                    MSI (s) (14:74) [13:00:51:719]: Package to be registered: 'RSCD89-SP3-P1-WIN64.msi'

                    MSI (s) (14:74) [13:00:51:719]: Note: 1: 2262 2: AdminProperties 3: -2147287038

                    MSI (s) (14:74) [13:00:51:719]: Machine policy value 'DisableMsi' is 1

                    MSI (s) (14:74) [13:00:51:719]: Machine policy value 'AlwaysInstallElevated' is 0

                    MSI (s) (14:74) [13:00:51:719]: User policy value 'AlwaysInstallElevated' is 0

                    MSI (s) (14:74) [13:00:51:719]: Product installation will be elevated because user is admin and product is being installed per-machine.

                    MSI (s) (14:74) [13:00:51:719]: Running product '{B025FB3B-4454-4290-B822-15BA014A82E2}' with elevated privileges: Product is assigned.

                    MSI (s) (14:74) [13:00:51:719]: PROPERTY CHANGE: Adding SKIP_VS2015_CHECKS property. Its value is 'true'.

                    MSI (s) (14:74) [13:00:51:719]: PROPERTY CHANGE: Adding SKIP_PLATFORM_CHECKS property. Its value is 'true'.

                    MSI (s) (14:74) [13:00:51:719]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppres'.

                    MSI (s) (14:74) [13:00:51:719]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\xxxxxxx\Desktop'.

                    MSI (s) (14:74) [13:00:51:719]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.

                    MSI (s) (14:74) [13:00:51:719]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '3736'.

                    MSI (s) (14:74) [13:00:51:719]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0

                    MSI (s) (14:74) [13:00:51:719]: RESTART MANAGER: Disabled by MSIRESTARTMANAGERCONTROL property; Windows Installer will use the built-in FilesInUse functionality.

                    MSI (s) (14:74) [13:00:51:719]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.

                    MSI (s) (14:74) [13:00:51:719]: TRANSFORMS property is now:

                    MSI (s) (14:74) [13:00:51:719]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.

                    MSI (s) (14:74) [13:00:51:719]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\AppData\Roaming

                    MSI (s) (14:74) [13:00:51:719]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\Favorites

                    MSI (s) (14:74) [13:00:51:719]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\AppData\Roaming\Microsoft\Windows\Network Shortcuts

                    MSI (s) (14:74) [13:00:51:719]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\Documents

                    MSI (s) (14:74) [13:00:51:719]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\AppData\Roaming\Microsoft\Windows\Printer Shortcuts

                    MSI (s) (14:74) [13:00:51:719]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\AppData\Roaming\Microsoft\Windows\Recent

                    MSI (s) (14:74) [13:00:51:719]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\AppData\Roaming\Microsoft\Windows\SendTo

                    MSI (s) (14:74) [13:00:51:719]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\AppData\Roaming\Microsoft\Windows\Templates

                    MSI (s) (14:74) [13:00:51:719]: SHELL32::SHGetFolderPath returned: C:\ProgramData

                    MSI (s) (14:74) [13:00:51:735]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\AppData\Local

                    MSI (s) (14:74) [13:00:51:735]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\Pictures

                    MSI (s) (14:74) [13:00:51:735]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools

                    MSI (s) (14:74) [13:00:51:735]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

                    MSI (s) (14:74) [13:00:51:735]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs

                    MSI (s) (14:74) [13:00:51:735]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu

                    MSI (s) (14:74) [13:00:51:735]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop

                    MSI (s) (14:74) [13:00:51:735]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools

                    MSI (s) (14:74) [13:00:51:735]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

                    MSI (s) (14:74) [13:00:51:735]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

                    MSI (s) (14:74) [13:00:51:735]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\AppData\Roaming\Microsoft\Windows\Start Menu

                    MSI (s) (14:74) [13:00:51:735]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxx\Desktop

                    MSI (s) (14:74) [13:00:51:735]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates

                    MSI (s) (14:74) [13:00:51:735]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts

                    MSI (s) (14:74) [13:00:51:751]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16

                    MSI (s) (14:74) [13:00:51:751]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.

                    MSI (s) (14:74) [13:00:51:751]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.

                    MSI (s) (14:74) [13:00:51:751]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.

                    MSI (s) (14:74) [13:00:51:751]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2

                    MSI (s) (14:74) [13:00:51:751]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Windows User'.

                    MSI (s) (14:74) [13:00:51:751]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2

                    MSI (s) (14:74) [13:00:51:751]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Windows\Installer\b6639a14.msi'.

                    MSI (s) (14:74) [13:00:51:751]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Users\xxxxxxx\Desktop\RSCD89-SP3-P1-WIN64.msi'.

                    MSI (s) (14:74) [13:00:51:751]: Machine policy value 'MsiDisableEmbeddedUI' is 0

                    MSI (s) (14:74) [13:00:51:751]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install

                    MSI (s) (14:74) [13:00:51:751]: Note: 1: 2205 2:  3: PatchPackage

                    MSI (s) (14:74) [13:00:51:751]: Machine policy value 'DisableRollback' is 0

                    MSI (s) (14:74) [13:00:51:751]: User policy value 'DisableRollback' is 0

                    MSI (s) (14:74) [13:00:51:751]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.

                    === Logging started: 10/22/2019  13:00:51 ===

                    MSI (s) (14:74) [13:00:51:751]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.

                    MSI (s) (14:74) [13:00:51:751]: Doing action: INSTALL

                    Action start 13:00:51: INSTALL.

                    MSI (s) (14:74) [13:00:51:751]: Running ExecuteSequence

                    MSI (s) (14:74) [13:00:51:751]: Doing action: SystemFolder_x86_VC.5840D246_3D34_3071_9C86_D071F20CB55F

                    MSI (s) (14:74) [13:00:51:751]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.5840D246_3D34_3071_9C86_D071F20CB55F property. Its value is 'C:\Windows\SysWOW64\'.

                    Action start 13:00:51: SystemFolder_x86_VC.5840D246_3D34_3071_9C86_D071F20CB55F.

                    MSI (s) (14:74) [13:00:51:751]: Doing action: SystemFolder.5840D246_3D34_3071_9C86_D071F20CB55F

                    Action ended 13:00:51: SystemFolder_x86_VC.5840D246_3D34_3071_9C86_D071F20CB55F. Return value 1.

                    MSI (s) (14:74) [13:00:51:751]: PROPERTY CHANGE: Adding SystemFolder.5840D246_3D34_3071_9C86_D071F20CB55F property. Its value is 'C:\Windows\SysWOW64\'.

                    Action start 13:00:51: SystemFolder.5840D246_3D34_3071_9C86_D071F20CB55F.

                    MSI (s) (14:74) [13:00:51:751]: Doing action: System64Folder_amd64_VC.7631C5EE_5656_3421_AE44_00C5FBD84302

                    Action ended 13:00:51: SystemFolder.5840D246_3D34_3071_9C86_D071F20CB55F. Return value 1.

                    MSI (s) (14:74) [13:00:51:751]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.7631C5EE_5656_3421_AE44_00C5FBD84302 property. Its value is 'C:\Windows\system32\'.

                    Action start 13:00:51: System64Folder_amd64_VC.7631C5EE_5656_3421_AE44_00C5FBD84302.

                    MSI (s) (14:74) [13:00:51:751]: Doing action: System64Folder.7631C5EE_5656_3421_AE44_00C5FBD84302

                    Action ended 13:00:51: System64Folder_amd64_VC.7631C5EE_5656_3421_AE44_00C5FBD84302. Return value 1.

                    MSI (s) (14:74) [13:00:51:751]: PROPERTY CHANGE: Adding System64Folder.7631C5EE_5656_3421_AE44_00C5FBD84302 property. Its value is 'C:\Windows\system32\'.

                    Action start 13:00:51: System64Folder.7631C5EE_5656_3421_AE44_00C5FBD84302.

                    MSI (s) (14:74) [13:00:51:751]: Doing action: SystemFolder_x86_VC.E281B893_10D7_34CE_BB0E_B69D88E154A5

                    Action ended 13:00:51: System64Folder.7631C5EE_5656_3421_AE44_00C5FBD84302. Return value 1.

                    MSI (s) (14:74) [13:00:51:751]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.E281B893_10D7_34CE_BB0E_B69D88E154A5 property. Its value is 'C:\Windows\SysWOW64\'.

                    Action start 13:00:51: SystemFolder_x86_VC.E281B893_10D7_34CE_BB0E_B69D88E154A5.

                    MSI (s) (14:74) [13:00:51:751]: Doing action: SystemFolder.E281B893_10D7_34CE_BB0E_B69D88E154A5

                    Action ended 13:00:51: SystemFolder_x86_VC.E281B893_10D7_34CE_BB0E_B69D88E154A5. Return value 1.

                    MSI (s) (14:74) [13:00:51:751]: PROPERTY CHANGE: Adding SystemFolder.E281B893_10D7_34CE_BB0E_B69D88E154A5 property. Its value is 'C:\Windows\SysWOW64\'.

                    Action start 13:00:51: SystemFolder.E281B893_10D7_34CE_BB0E_B69D88E154A5.

                    MSI (s) (14:74) [13:00:51:751]: Doing action: System64Folder_amd64_VC.AF4EABEE_4589_3789_BA0A_C83A71662E1D

                    Action ended 13:00:51: SystemFolder.E281B893_10D7_34CE_BB0E_B69D88E154A5. Return value 1.

                    MSI (s) (14:74) [13:00:51:751]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.AF4EABEE_4589_3789_BA0A_C83A71662E1D property. Its value is 'C:\Windows\system32\'.

                    Action start 13:00:51: System64Folder_amd64_VC.AF4EABEE_4589_3789_BA0A_C83A71662E1D.

                    MSI (s) (14:74) [13:00:51:751]: Doing action: System64Folder.AF4EABEE_4589_3789_BA0A_C83A71662E1D

                    Action ended 13:00:51: System64Folder_amd64_VC.AF4EABEE_4589_3789_BA0A_C83A71662E1D. Return value 1.

                    MSI (s) (14:74) [13:00:51:766]: PROPERTY CHANGE: Adding System64Folder.AF4EABEE_4589_3789_BA0A_C83A71662E1D property. Its value is 'C:\Windows\system32\'.

                    Action start 13:00:51: System64Folder.AF4EABEE_4589_3789_BA0A_C83A71662E1D.

                    MSI (s) (14:74) [13:00:51:766]: Doing action: ISSetupFilesExtract

                    Action ended 13:00:51: System64Folder.AF4EABEE_4589_3789_BA0A_C83A71662E1D. Return value 1.

                    MSI (s) (14:B4) [13:00:51:797]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIBEC0.tmp, Entrypoint: SFStartupEx

                    MSI (s) (14:14) [13:00:51:797]: Generating random cookie.

                    MSI (s) (14:14) [13:00:51:813]: Created Custom Action Server with PID 1304 (0x518).

                    MSI (s) (14:78) [13:00:51:860]: Running as a service.

                    MSI (s) (14:78) [13:00:51:860]: Hello, I'm your 32bit Impersonated custom action server.

                    Action start 13:00:51: ISSetupFilesExtract.

                    1: Starting to extract setup files

                    1: Getting SUPPORTDIR property :  

                    1: Extracting SetupFiles to:  C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}

                    1: Getting ISSetupFile table view

                    1: Executing ISSetupFile table view

                    1: Extracting Setup File:

                    1: C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}\DAALRegistry_81.xml

                    1: Extracting Setup File:

                    1: C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}\DAALRegistry_88.xml

                    1: Extracting Setup File:

                    1: C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}\blverifyVCredist_x64.exe

                    1: Extracting Setup File:

                    1: C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}\DigiCertSHA2AssuredIDCodeSigningCA.crt

                    1: Extracting Setup File:

                    1: C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}\DigiCertAssuredIDRootCA.crt

                    1: Extracting Setup File:

                    1: C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}\DAALRegistry_76.xml

                    1: Extracting Setup File:

                    1: C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}\DAALRegistry_77.xml

                    1: Extracting Setup File:

                    1: C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}\DAALRegistry_80.xml

                    1: Extracting Setup File:

                    1: C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}\DAALRegistry_82.xml

                    1: Extracting Setup File:

                    1: C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}\DAALRegistry_83.xml

                    1: Extracting Setup File:

                    1: C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}\DAALRegistry_85.xml

                    1: Extracting Setup File:

                    1: C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}\DAALRegistry_86.xml

                    1: Extracting Setup File:

                    1: C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}\DAALRegistry_87.xml

                    MSI (s) (14!84) [13:00:51:938]: PROPERTY CHANGE: Adding SUPPORTDIR property. Its value is 'C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}'.

                    MSI (s) (14!84) [13:00:51:938]: PROPERTY CHANGE: Adding ISSETUPFILESCOMPLETED property. Its value is 'Completed'.

                    1: Setting SUPPORTDIR property to:  C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}

                    1: Setting ISSETUPFILESCOMPLETED property

                    MSI (s) (14:74) [13:00:51:938]: Doing action: DLLWrapStartup

                    Action ended 13:00:51: ISSetupFilesExtract. Return value 1.

                    MSI (s) (14:D8) [13:00:51:985]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIBF6D.tmp, Entrypoint: DLLWrapStartup

                    Action start 13:00:51: DLLWrapStartup.

                    MSI (s) (14:74) [13:00:52:016]: Doing action: ISSetAllUsers

                    Action ended 13:00:52: DLLWrapStartup. Return value 1.

                    MSI (s) (14:30) [13:00:52:063]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIBFBC.tmp, Entrypoint: SetAllUsers

                    Action start 13:00:52: ISSetAllUsers.

                    InstallShield 13:00:52: Begin SetAllUsers()

                    InstallShield 13:00:52: Getting records from Upgrade table

                    InstallShield 13:00:52: UpgradeCode: {C5DBF363-F85F-4AD1-8F39-9AC2F8FFD5DC} MinVersion: 8.9.03.647 MaxVersion: Language: Attributes: 2

                    InstallShield 13:00:52: Checking related product {90BF7A43-D148-444E-85E3-59B15F099DBA}

                    InstallShield 13:00:52: No related products for UpgradeCode {C5DBF363-F85F-4AD1-8F39-9AC2F8FFD5DC} found

                    InstallShield 13:00:52: UpgradeCode: {C5DBF363-F85F-4AD1-8F39-9AC2F8FFD5DC} MinVersion: 8.2.0 MaxVersion: Language: Attributes: 771

                    InstallShield 13:00:52: Checking related product {90BF7A43-D148-444E-85E3-59B15F099DBA}

                    InstallShield 13:00:52: No related products for UpgradeCode {C5DBF363-F85F-4AD1-8F39-9AC2F8FFD5DC} found

                    InstallShield 13:00:52: End SetAllUsers()

                    MSI (s) (14:74) [13:00:52:078]: Doing action: FindRelatedProducts

                    Action ended 13:00:52: ISSetAllUsers. Return value 1.

                    MSI (s) (14:74) [13:00:52:078]: FindRelatedProducts: could not read ASSIGNMENTTYPE info for product '{90BF7A43-D148-444E-85E3-59B15F099DBA}'.  Skipping...

                    MSI (s) (14:74) [13:00:52:078]: FindRelatedProducts: could not read ASSIGNMENTTYPE info for product '{90BF7A43-D148-444E-85E3-59B15F099DBA}'.  Skipping...

                    Action start 13:00:52: FindRelatedProducts.

                    MSI (s) (14:74) [13:00:52:078]: Doing action: AppSearch

                    Action ended 13:00:52: FindRelatedProducts. Return value 1.

                    Action start 13:00:52: AppSearch.

                    MSI (s) (14:74) [13:00:52:094]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Uninstall\{92FF9A90-C264-45D9-8BD7-C0B8AB95968F} 3: 2

                    MSI (s) (14:74) [13:00:52:094]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\BladeLogic\RSCD Agent 3: 2

                    MSI (s) (14:74) [13:00:52:094]: PROPERTY CHANGE: Adding FWDOMAINENABLED property. Its value is '#0'.

                    MSI (s) (14:74) [13:00:52:094]: PROPERTY CHANGE: Adding FWLOCALENABLED property. Its value is '#0'.

                    MSI (s) (14:74) [13:00:52:094]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\BladeLogic\Operations Manager\Network Shell 3: 2

                    MSI (s) (14:74) [13:00:52:094]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\BladeLogic\RSCD Agent 3: 2

                    MSI (s) (14:74) [13:00:52:094]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\BladeLogic\Operations Manager\Application Server 3: 2

                    MSI (s) (14:74) [13:00:52:094]: PROPERTY CHANGE: Adding OS_SUPPORTS_UI property. Its value is 'C:\Windows\explorer.exe'.

                    MSI (s) (14:74) [13:00:52:094]: PROPERTY CHANGE: Adding VC80CRT_INSTALLED property. Its value is ''.

                    MSI (s) (14:74) [13:00:52:094]: Doing action: LaunchConditions

                    Action ended 13:00:52: AppSearch. Return value 1.

                    Action start 13:00:52: LaunchConditions.

                    MSI (s) (14:74) [13:00:52:094]: Doing action: BMC_Pending_Reboot

                    Action ended 13:00:52: LaunchConditions. Return value 1.

                    MSI (s) (14:90) [13:01:05:401]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIC00B.tmp, Entrypoint: f27

                    Action start 13:00:52: BMC_Pending_Reboot.

                    InstallShield 13:01:05: Running InstallScript function f27

                    InstallShield 13:01:05: Opening stream of file C:\Windows\Installer\MSIC00B.tmp

                    InstallShield 13:01:05: Extracting support file IsConfig.ini to C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}\IsConfig.ini

                    InstallShield 13:01:05: Extracted isconfig.ini to C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}\IsConfig.ini

                    InstallShield 13:01:05: Got '{A0F08BD1-CC89-4DD3-85BE-60A56339FB6A}' for TempPathGuid from isconfig.ini

                    InstallShield 13:01:05: Attempting to use temp path 'C:\Users\xxxxxxx\AppData\Local\Temp\{A0F08BD1-CC89-4DD3-85BE-60A56339FB6A}'

                    InstallShield 13:01:05: Using temp folder C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}

                    InstallShield 13:01:05: Installing engine...

                    InstallShield 13:01:05: Using product language 1033

                    InstallShield 13:01:05: Extracting support file setup.inx to C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}\setup.inx

                    InstallShield 13:01:05: Extracting support file ISRT.dll to C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}\ISRT.dll

                    InstallShield 13:01:05: Detected X64 OS

                    InstallShield 13:01:05: Extracting support file ISBEWX64.exe to C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}\ISBEW64.exe

                    InstallShield 13:01:05: Extracting support file _isres_0x0409.dll to C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}\_isres_0x0409.dll

                    InstallShield 13:01:05: Extracting support file String1033.txt to C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}\String1033.txt

                    InstallShield 13:01:05: Skipping optional support file _isuser_0x0409.dll

                    InstallShield 13:01:05: Setting script cmdline...

                    InstallShield 13:01:05: ProductCode is {B025FB3B-4454-4290-B822-15BA014A82E2}

                    InstallShield 13:01:05: Initializing Engine

                    InstallShield 13:01:06: Done Initializing...

                    MSI (s) (14!34) [13:01:06:571]: Note: 1: 2732 2: 0

                    MSI (s) (14!34) [13:01:06:571]: Note: 1: 2732 2: 0

                    MSI (s) (14!34) [13:01:06:586]: Note: 1: 2732 2: 0

                    InstallShield 13:01:06: Registering Msi Server...

                    InstallShield 13:01:06: Invoking script function ExFn_RebootDialog

                    <<<< BMC_LOG_MESSAGE >>>>  INFO: In function ExFn_RebootDialog

                    <<<< BMC_LOG_MESSAGE >>>>  INFO: value of REBOOT property = ReallySuppres

                    <<<< BMC_LOG_MESSAGE >>>>  INFO: value of UILevel property = 2

                    <<<< BMC_LOG_MESSAGE >>>>  INFO: Windows Installer has detected a pending reboot request. Please reboot before running the installer.

                    InstallShield 13:01:06: CallScriptFunctionFromMsiCA() ends

                    InstallShield 13:01:06: Cleaning up temp file C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}\ISBEW64.exe

                    InstallShield 13:01:06: Could not delete temp file C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}\ISBEW64.exe

                    InstallShield 13:01:06: Cleaning up temp file C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}\ISRT.dll

                    InstallShield 13:01:06: Cleaning up temp file C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}\IsConfig.ini

                    InstallShield 13:01:06: Cleaning up temp file C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}\String1033.txt

                    InstallShield 13:01:06: Cleaning up temp file C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}\_isres_0x0409.dll

                    InstallShield 13:01:06: Cleaning up temp file C:\Users\xxxxxxx\AppData\Local\Temp\{003CA9EF-4A83-4622-9D43-9019A744AA74}\setup.inx

                    CustomAction BMC_Pending_Reboot returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

                    Action ended 13:01:06: BMC_Pending_Reboot. Return value 3.

                    Action ended 13:01:06: INSTALL. Return value 3.

                    Property(S): DiskPrompt = [1]

                    Property(S): UpgradeCode = {C5DBF363-F85F-4AD1-8F39-9AC2F8FFD5DC}

                    Property(S): ProductCode = {B025FB3B-4454-4290-B822-15BA014A82E2}

                    Property(S): ComputerName = WDIBWSVSOA0

                    Property(S): ISSETUPFILESCOMPLETED = Completed

                    Property(S): SUPPORTDIR = C:\Users\xxxxxxx\AppData\Local\Temp\{B025FB3B-4454-4290-B822-15BA014A82E2}

                    Property(S): ACTION = INSTALL

                    Property(S): VersionNT = 601

                    Property(S): UILevel = 2

                    Property(S): OriginalDatabase = C:\Users\xxxxxxx\Desktop\RSCD89-SP3-P1-WIN64.msi

                    Property(S): ProgramFiles64Folder = C:\Program Files\

                    Property(S): DATABASE = C:\Windows\Installer\b6639a14.msi

                    Property(S): Privileged = 1

                    Property(S): MsiRunningElevated = 1

                    Property(S): RedirectedDllSupport = 2

                    Property(S): MsiWin32AssemblySupport = 6.1.7601.17514

                    Property(S): MsiNetAssemblySupport = 2.0.50727.5483

                    Property(S): Date = 10/22/2019

                    Property(S): Time = 13:01:06

                    Property(S): TTCSupport = 1

                    Property(S): ColorBits = 32

                    Property(S): TextInternalLeading = 3

                    Property(S): TextHeight = 16

                    Property(S): BorderSide = 1

                    Property(S): BorderTop = 1

                    Property(S): CaptionHeight = 19

                    Property(S): ScreenY = 768

                    Property(S): ScreenX = 1024

                    Property(S): SystemLanguageID = 1033

                    Property(S): UserLanguageID = 1033

                    Property(S): UserSID = S-1-5-21-620592877-129453923-3273767902-1162

                    Property(S): LogonUser = xxxxxxx

                    Property(S): MsiTrueAdminUser = 1

                    Property(S): AdminUser = 1

                    Property(S): VirtualMemory = 3460

                    Property(S): PhysicalMemory = 2048

                    Property(S): Intel = 6

                    Property(S): Msix64 = 6

                    Property(S): MsiAMD64 = 6

                    Property(S): ShellAdvtSupport = 1

                    Property(S): OLEAdvtSupport = 1

                    Property(S): GPTSupport = 1

                    Property(S): FontsFolder = C:\Windows\Fonts\

                    Property(S): DesktopFolder = C:\Users\Public\Desktop\

                    Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\

                    Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\

                    Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\

                    Property(S): SystemFolder = C:\Windows\SysWOW64\

                    Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\

                    Property(S): MyPicturesFolder = C:\Users\xxxxxxx\Pictures\

                    Property(S): LocalAppDataFolder = C:\Users\xxxxxxx\AppData\Local\

                    Property(S): CommonAppDataFolder = C:\ProgramData\

                    Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\

                    Property(S): System64Folder_amd64_VC.AF4EABEE_4589_3789_BA0A_C83A71662E1D = C:\Windows\system32\

                    Property(S): System64Folder.AF4EABEE_4589_3789_BA0A_C83A71662E1D = C:\Windows\system32\

                    Property(S): ALLUSERS = 1

                    Property(S): DirectoryTable100_amd64.AF4EABEE_4589_3789_BA0A_C83A71662E1D = DirectoryTable

                    Property(S): SystemFolder_x86_VC.E281B893_10D7_34CE_BB0E_B69D88E154A5 = C:\Windows\SysWOW64\

                    Property(S): SystemFolder.E281B893_10D7_34CE_BB0E_B69D88E154A5 = C:\Windows\SysWOW64\

                    Property(S): DirectoryTable100_x86.E281B893_10D7_34CE_BB0E_B69D88E154A5 = DirectoryTable

                    Property(S): System64Folder_amd64_VC.7631C5EE_5656_3421_AE44_00C5FBD84302 = C:\Windows\system32\

                    Property(S): System64Folder.7631C5EE_5656_3421_AE44_00C5FBD84302 = C:\Windows\system32\

                    Property(S): DirectoryTable100_amd64.7631C5EE_5656_3421_AE44_00C5FBD84302 = DirectoryTable

                    Property(S): SystemFolder_x86_VC.5840D246_3D34_3071_9C86_D071F20CB55F = C:\Windows\SysWOW64\

                    Property(S): SystemFolder.5840D246_3D34_3071_9C86_D071F20CB55F = C:\Windows\SysWOW64\

                    Property(S): DirectoryTable100_x86.5840D246_3D34_3071_9C86_D071F20CB55F = DirectoryTable

                    Property(S): SendToFolder = C:\Users\xxxxxxx\AppData\Roaming\Microsoft\Windows\SendTo\

                    Property(S): RecentFolder = C:\Users\xxxxxxx\AppData\Roaming\Microsoft\Windows\Recent\

                    Property(S): PrintHoodFolder = C:\Users\xxxxxxx\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\

                    Property(S): PersonalFolder = C:\Users\xxxxxxx\Documents\

                    Property(S): NetHoodFolder = C:\Users\xxxxxxx\AppData\Roaming\Microsoft\Windows\Network Shortcuts\

                    Property(S): FavoritesFolder = C:\Users\xxxxxxx\Favorites\

                    Property(S): AppDataFolder = C:\Users\xxxxxxx\AppData\Roaming\

                    Property(S): CommonFiles64Folder = C:\Program Files\Common Files\

                    Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\

                    Property(S): ProgramFilesFolder = C:\Program Files (x86)\

                    Property(S): TempFolder = C:\Users\xxxxxxx\AppData\Local\Temp\

                    Property(S): RemoteAdminTS = 1

                    Property(S): System64Folder = C:\Windows\system32\

                    Property(S): BLADELOGICUSER = BladeLogicRSCD

                    Property(S): FWDOMAINENABLED = #0

                    Property(S): FWLOCALENABLED = #0

                    Property(S): OLD_VERSION = 0

                    Property(S): OS_SUPPORTS_UI = C:\Windows\explorer.exe

                    Property(S): VC80CRT_INSTALLED = [~]2,FTV%0+z9G-&!b=1)}d>_j0,Y]s!Soe8MkbIdFwU[~]ialE6}2DRAZf'qSeoUpJ>_j0,Y]s!Soe8MkbIdFwU[~]

                    Property(S): ISCHECKFORPRODUCTUPDATES = 1

                    Property(S): _BrowseProperty = 0

                    Property(S): ApplicationUsers = AllUsers

                    Property(S): ConfigFileText = 0

                    Property(S): AgreeToLicense = No

                    Property(S): _IsMaintenance = Change

                    Property(S): RestartManagerOption = CloseRestart

                    Property(S): SecurityPref = default

                    Property(S): SetupType = Typical

                    Property(S): _IsSetupTypeMin = Typical

                    Property(S): Display_IsBitmapDlg = 1

                    Property(S): UpgradeOldInstaller = 0

                    Property(S): WindowsVolume = C:\

                    Property(S): ARPNOMODIFY = 1

                    Property(S): ARPNOREPAIR = 1

                    Property(S): ARPPRODUCTICON = ARPPRODUCTICON.exe

                    Property(S): ARPURLINFOABOUT = http://www.bmc.com

                    Property(S): DAAL_PLUGINS = 0

                    Property(S): DWUSINTERVAL = 30

                    Property(S): DWUSLINK = CEDBA048FE9BD7DF1EAC20B899CB978FBEEBE78F590BE06FCEACC7FFEEDC90AFCE1CF0F89EAC

                    Property(S): DefaultUIFont = Tahoma8

                    Property(S): DialogCaption = InstallShield for Windows Installer

                    Property(S): DisplayNameCustom = Custom

                    Property(S): DisplayNameMinimal = Minimal

                    Property(S): DisplayNameTypical = Typical

                    Property(S): EXPORTSFILETEXT = 0

                    Property(S): ErrorDialog = SetupError

                    Property(S): FriendlyNameForFirewall = RSCD Agent

                    Property(S): INSTALLLEVEL = 100

                    Property(S): ISVROOT_PORT_NO = 0

                    Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]

                    Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]

                    Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]

                    Property(S): IS_PREVENT_DOWNGRADE_EXIT = A newer version of this application is already installed on this computer. If you wish to install this version, please uninstall the newer version first. Click OK to exit the wizard.

                    Property(S): IS_PROGMSG_TEXTFILECHANGS_REPLACE = Replacing %s with %s in %s...

                    Property(S): IS_PROGMSG_XML_COSTING = Costing XML files...

                    Property(S): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...

                    Property(S): IS_PROGMSG_XML_FILES = Performing XML file changes...

                    Property(S): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...

                    Property(S): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...

                    Property(S): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...

                    Property(S): IS_SQLSERVER_AUTHENTICATION = 0

                    Property(S): IS_SQLSERVER_USERNAME = sa

                    Property(S): InstallChoice = AR

                    Property(S): MODIFY_DAAL_REGISTRY = 0

                    Property(S): MSIFASTINSTALL = 2

                    Property(S): MSIRESTARTMANAGERCONTROL = Disable

                    Property(S): Manufacturer = BMC Software, Inc.

                    Property(S): MsiLogging = voicewarmup

                    Property(S): NSHPROTOCOL = 5

                    Property(S): OLDAGENTBACKUP = 0

                    Property(S): OldInstallerGuid = {92FF9A90-C264-45D9-8BD7-C0B8AB95968F}

                    Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@

                    Property(S): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s

                    Property(S): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...

                    Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s

                    Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...

                    Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension

                    Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...

                    Property(S): PROGMSG_IIS_CREATEWEBSITE = Creating IIS website %s

                    Property(S): PROGMSG_IIS_CREATEWEBSITES = Creating IIS websites...

                    Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...

                    Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...

                    Property(S): PROGMSG_IIS_EXTRACTDONEz = Extracted information for IIS virtual directories...

                    Property(S): PROGMSG_IIS_EXTRACTzDONE = Extracted information for IIS virtual directories...

                    Property(S): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool

                    Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...

                    Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d

                    Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s

                    Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...

                    Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension

                    Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...

                    Property(S): PROGMSG_IIS_REMOVEWEBSITES = Removing IIS websites...

                    Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...

                    Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...

                    Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...

                    Property(S): ProductID = none

                    Property(S): ProductLanguage = 1033

                    Property(S): ProductName = TrueSight Server Automation RSCD Agent

                    Property(S): ProductVersion = 8.9.03.647

                    Property(S): ProgressType0 = install

                    Property(S): ProgressType1 = Installing

                    Property(S): ProgressType2 = installed

                    Property(S): ProgressType3 = installs

                    Property(S): RSCDPORT = 4750

                    Property(S): RebootYesNo = Yes

                    Property(S): ReinstallModeText = vomus

                    Property(S): SECUREFILETEXT = 0

                    Property(S): SecureCustomProperties = ISFOUNDNEWERPRODUCTVERSION;USERNAME;COMPANYNAME;ISX_SERIALNUM;SUPPORTDIR;INSTALLDIR;RSCD;JRE;VMWARE;_BrowseProperty;KEYSTROKELOGS;SECURELOGS;rbgSecurityPref;NewProperty1;NewProperty2;OLDINSTALLLOCATION;OLD_VERSION;SECUREEXISTS;NSHINSTALLED;OMINSTALLED;FWLOCALENABLED;FWNOEXCEPTIONS;FWDOMAINENABLED;VC80CRT_INSTALLED;MSIPREVIOUSINSTALL;MSIINSTALLLOCATION;BLADELOGICUSER

                    Property(S): USERSFILETEXT = 0

                    Property(S): ISReleaseFlags = RSCD64

                    Property(S): MsiLogFileLocation = C:\temp\agent-install.log

                    Property(S): WindowsFolder = C:\Windows\

                    Property(S): MsiNTSuiteWebServer = 1

                    Property(S): MsiNTProductType = 3

                    Property(S): ServicePackLevelMinor = 0

                    Property(S): ServicePackLevel = 1

                    Property(S): WindowsBuild = 7601

                    Property(S): VersionNT64 = 601

                    Property(S): VersionMsi = 5.00

                    Property(S): InstallShieldTempProp = 0

                    Property(S): VersionDatabase = 200

                    Property(S): MsiSystemRebootPending = 1

                    Property(S): CLIENTPROCESSID = 3736

                    Property(S): CLIENTUILEVEL = 3

                    Property(S): CURRENTDIRECTORY = C:\Users\xxxxxxx\Desktop

                    Property(S): REBOOT = ReallySuppres

                    Property(S): SKIP_PLATFORM_CHECKS = true

                    Property(S): SKIP_VS2015_CHECKS = true

                    Property(S): PackagecodeChanging = 1

                    Property(S): ProductState = -1

                    Property(S): PackageCode = {A2A654D7-DA70-4F08-94FB-F21B43910CEE}

                    Property(S): USERNAME = Windows User

                    MSI (s) (14:74) [13:01:06:695]: Note: 1: 1708

                    MSI (s) (14:74) [13:01:06:695]: Product: TrueSight Server Automation RSCD Agent -- Installation operation failed.

                     

                     

                    MSI (s) (14:74) [13:01:06:695]: Windows Installer installed the product. Product Name: TrueSight Server Automation RSCD Agent. Product Version: 8.9.03.647. Product Language: 1033. Manufacturer: BMC Software, Inc.. Installation success or error status: 1603.

                     

                     

                    MSI (s) (14:74) [13:01:06:711]: Deferring clean up of packages/files, if any exist

                    MSI (s) (14:74) [13:01:06:711]: MainEngineThread is returning 1603

                    MSI (s) (14:70) [13:01:06:711]: No System Restore sequence number for this installation.

                    === Logging stopped: 10/22/2019  13:01:06 ===

                    MSI (s) (14:70) [13:01:06:711]: User policy value 'DisableRollback' is 0

                    MSI (s) (14:70) [13:01:06:711]: Machine policy value 'DisableRollback' is 0

                    MSI (s) (14:70) [13:01:06:711]: Incrementing counter to disable shutdown. Counter after increment: 0

                    MSI (s) (14:70) [13:01:06:711]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

                    MSI (s) (14:70) [13:01:06:711]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

                    MSI (s) (14:70) [13:01:06:711]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

                    MSI (s) (14:70) [13:01:06:711]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

                    MSI (s) (14:70) [13:01:06:711]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

                    MSI (s) (14:70) [13:01:06:711]: Restoring environment variables

                    MSI (s) (14:70) [13:01:06:711]: Destroying RemoteAPI object.

                    MSI (s) (14:14) [13:01:06:711]: Custom Action Manager thread ending.

                    MSI (c) (98:D0) [13:01:06:711]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

                    MSI (c) (98:D0) [13:01:06:727]: MainEngineThread is returning 1603

                    === Verbose logging stopped: 10/22/2019  13:01:06 ===

                    • 7. Re: TSSA Agent upgrade (8.9.3 or 8.9.4) fails on windows web server 2008 R2
                      Bill Robinson

                      and you still see the platform error here?

                       

                      i see:

                      <<<< BMC_LOG_MESSAGE >>>>  INFO: Windows Installer has detected a pending reboot request. Please reboot before running the installer.

                       

                      i don't see anything about the platform not being supported.

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