1 Reply Latest reply on Nov 24, 2019 5:14 PM by Seth Paskin

    Smart IT - Cognitive services - E-Mail

    Eduard Cipes
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      Hello,

      i try to configure the cognitive service in Smart IT. For now it works that i can send a mail to the helpdesk and there create a incidentticket and get a answer (Mary Mann <-> Helpdesk).

      But then i have a problem. There exists a resolve field but if i click at that i get a error.

      Maybe somebody know where i can configure this function?

      I use BMC Helix platform version 19.8

      Thank you!

       

      Regards

      Eduard