4 Replies Latest reply on Oct 24, 2019 12:34 PM by Paul Donders

    Ticket submitted from Self Service, or manually entered by agent indicator??

    Paula Drew
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      I am wanting to default some categories based on how a request is received - i am using the same template in the request definition that the agent is using to manually enter the request. Is there any kind of indicator, etc that might tell me if a tickets was submitted via self service vs manually entered by an agent?

       

      thanks for your help.