3 Replies Latest reply on Nov 18, 2019 5:28 AM by Nitesh Kumar

    Change template not appearing

    Edison Pioneer
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      Hi everyone

       

      For one of the persons in my company, change template is not appearing in the drop in suggestions when he types template name.

      I went through his support groups and found one template that has "Authoring for Group" as this support group.

      Surprisingly, when he searched for that template, it too did not appear in the suggestions.

      He even pressed enter after typing the template name.

       

      Even more surprisingly, today I discovered that whenever he searched with keyword "change" in the template field, he got a lot many suggestions for templates. This was flabbergasting since 2 days ago he wasn't able to search for a thing.

       

      I have come to believe this is one of those weird issues but would anyone help me out here, please?

       

      Thanks,

      Rohit