2 Replies Latest reply on Oct 17, 2019 9:50 AM by Kunal Pishe

    Incident & Change Form field values modifiable by Incident Manager only after status=Closed

    Kunal Pishe
      Share This:

      Hi All,

       

      Recently i have created few AL, which will make the fields (eg: Notes,Summary,ops Cat1,etc) as read only once the status is set to Closed on Incident and Change forms.

      Which is running successfully.

      Although i want only the Incident Manager should be able to edit the values on INC & CHG forms even after the ticket's status is set to Closed.

      Please suggest.